Maybank vs CIMB

Banking industry is all about their services. But i was surprised by how both of these banks differ greatly in terms of their service. Last month, i opened an account from each of these banks respectively. Maybank lose badly and CIMB wins unanimously. The first shortcoming is Maybank requires you to fill in a form that looks like a booklet. (Go figure!) Why do they want all that much of information anyway?...Ridiculous. CIMB? No forms required =) All personal information were typed straight into the computer. (Duh! that's what i expected in the first place and Maybank didn't do that). Second, the layout floor in this Maybank branch is not even customer-friendly. There's barely enough seats for customers to wait. Standing can really piss off the customers.
At this CIMB branch, well there's enough seats alright. In fact, they provide service that was quick enough to not keep us waiting.Plus, they were far more friendly than Maybank and not just that, at Maybank when as i thought my transaction has finished i was asked to go to give all the papers and to be sign by the person at the next counter. Sounds ma fan isn'it? The system are far more easy in CIMB.The great thing is, the CIMB's officer personally offered to help me register for CIMB clicks. Why didn't Maybank do the same thing? I guess they never care as much.Last words, Maybank seems so rigid and CIMB are more flexible. And it's a crucial competitive advantage.